FAQs
Frequently Asked Questions (FAQs)
1. Orders & Shipping
Q: How can I place an order?
A: You can place an order directly on our website or via WhatsApp. Simply choose your desired items, add them to your cart, and proceed to checkout.
Q: Do you offer international shipping?
A: No, we are currently only available in Pakistan!
Q: How long does delivery take?
A: For local orders, delivery typically takes 3-5 business days. Sometimes it may take 7-10 business days.
2. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 3 days of delivery, provided the item is unused, unwashed, and in its original packaging.
Q: Can I exchange an item for a different size?
A: Yes, exchanges are allowed within 3 days, subject to stock availability. Please contact our support team to initiate an exchange.
3. Product Information
Q: Are your products true to size?
A: Our products are designed with standard sizing. Please refer to our size guide for accurate measurements.
Q: What materials do you use?
A: We use high-quality fabrics such as wash & wear and blended materials, ensuring durability and comfort.
4. Payments
Q: What payment methods do you accept?
A: We only accept cash on delivery.
Q: Is my payment information secure?
A: Yes, we use secure payment gateways to ensure your details are fully protected.
5. General Queries
Q: How can I contact customer support?
A: You can reach us via email at support@theshaheerfaisal.com, WhatsApp at +92 3342235004.
Q: Do you offer custom stitching or tailoring services?
A: Yes, we provide custom stitching services. Please contact us for more details.